Taino Turns — Queue Management
Professional queue management system designed for clinics, labs, and service businesses in Puerto Rico and beyond.
The Problem
In Puerto Rico and across the Caribbean, patients wait hours in crowded lobbies with no idea when their turn is coming. Common problems include:
- • No transparency — patients have zero visibility into their position or wait time.
- • Paper lists that get lost, skipped, or manipulated with no accountability.
- • Hours of patient time wasted daily to disorganized queues.
- • Staff overwhelmed with no tools to manage at scale.
Our Solution
We built Taino Turns: a multi-tenant SaaS system that eliminates chaos using proven technology with no extra app downloads:
- ✓ Daily QR code check-in — no app download required.
- ✓ Real-time staff dashboard with every action fully audited.
- ✓ Patients see their live position and get a sound notification when called.
- ✓ Multi-tenant architecture: each client runs on their own subdomain.
Live Demo
Active queues: General Consultation · Laboratory · Pharmacy — click to see the full waiting room TV display
Key Features
Daily QR Check-In
- • Unique tokens generated daily
- • Yesterday's QR won't work today
- • No app download — any mobile browser
- • Auto-close when daily limit is reached
Real-Time Staff Panel
- • Full live queue view for staff
- • Call next, mark no-show, complete
- • Drag-and-drop reorder with reason log
- • Auto-polling without page reload
Immutable Audit Trail
- • Every reorder requires a documented reason
- • Actions tied to authenticated staff identity
- • Logs that cannot be edited or deleted
- • Full audit history for administrators
Patient Experience
- • Live queue position on their phone
- • Sound notification when it's their turn
- • Large-screen waiting room TV display
- • No accounts — just name and QR code
Abuse Protection
- • Rate limiting and IP hashing
- • Daily token rotation
- • Prevents pre-day registration abuse
- • No spam — per-session check-in limits
Multi-Tenant SaaS
- • Each clinic on its own subdomain
- • Fully isolated data per client
- • Scales from 1 to 1,000 clients
- • Multiple queues per tenant
Technology Stack
100% built in-house by The Taino Resource Group LLC · Puerto Rico 🇵🇷
Ready to end the chaos in your waiting room?
Contact us today. No commitments. We're here to help.